Refund policy

Return & Refund Policy

ZeroSink Returns and Guarantees

At ZeroSink, we maintain strict quality control standards for all architectural fixtures and wellness systems. Please review our categorized return policies carefully before completing your purchase.

1. Return Windows by Category

A. Red Light Therapy & Cold Plunge Products

We accept returns on these wellness systems within 30 days of delivery. To be eligible for a return, the items must be completely unused, unaltered, and in their original factory packaging. Note: Some products carry a 1–2 year manufacturer warranty — please refer to the individual product description for specific warranty details.

B. Custom & Architectural Sinks

Because custom sinks are fabricated to specific dimensions, all sales are final. We do not accept returns for buyer's remorse or if purchased by mistake. We accept returns for custom sinks only in cases of documented shipping damage or a resizing/fabrication error on our end. We do not accept returns for sinks that have been installed and later damaged by the customer.

2. Return Shipping Costs

For all accepted remorse returns (e.g., eligible Red Light Therapy or Cold Plunge products within the 30-day window), the customer is strictly responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refund Processing Timeline

Once your return is received at our facility and inspected for compliance with our condition requirements, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 4 business days.

4. How to Initiate a Return

Do not send your purchase back to the manufacturer or logistical hub without prior authorization. To initiate a return or report transit damage, you must contact our operations desk:

  • Email: JOHNERDMANNSS@Outlook.com
  • Required Information: Include your full name, Order Number, and clear photographs of the issue (if reporting damage/defects).